FAQ

Take a minute find answers to common questions about our branding, design, merchandise, donations, and virtual support services.

  • How do I know if I need a full brand revamp or just minor design tweaks?

    We offer a free consultation to assess your current branding and recommend the best path, whether it’s a complete overhaul or targeted improvements. Additionally, we provide monthly concierge support packages to help you maintain and grow your brand smoothly over time.

  • Can I donate to support Filling The Hole Solutions’ community initiatives?

    Yes! Your donations help us offer discounted or pro bono services to under-resourced small businesses and marginalized community projects that need support.

  • How are donations used at Filling The Hole Solutions?

    Donations fund community outreach, workshops, free resources, and subsidized branding and design services aimed at empowering local businesses and nonprofits.

  • Is my donation tax-deductible?

    Please consult your tax advisor for details. We provide receipts for donations, but Filling The Hole Solutions is not a registered nonprofit at this time. However, we do hope to be registered as a nonprofit in the near future.

  • What merchandise do you offer, and how can I purchase it?

    We design and sell branded merchandise including custom tote bags, t-shirts, hats, mugs, and more. You can contact us directly for custom orders.

  • Are your merchandise products eco-friendly or ethically sourced?

    We strive to select quality, sustainable, and ethically produced materials whenever possible and can share specific product details upon request.

  • What is your liability policy regarding services and products?

    While we strive for excellence, Filling The Hole Solutions cannot be held liable for indirect damages arising from use of our services or products. We do our best to ensure accuracy and quality but recommend you review all materials before final use.

  • Do you have terms and conditions for your services and purchases?

    Yes. Our terms and conditions outline project scopes, payment terms, intellectual property rights, refunds, and other important details. These are shared with clients prior to project start (in the contract) and available upon request.

  • What is virtual operations support, and how can it help my business?

    Virtual operations support includes services like administrative assistance, email management, scheduling, customer service, and marketing coordination — all handled remotely. This support helps you save time, stay organized, and keep your business running smoothly without hiring full-time staff.

  • Can you customize virtual operations services to fit my business needs?

    Yes! We tailor virtual assistance packages to your unique business demands, whether you need help with daily tasks, project management, social media, or event coordination.

  • How do I communicate with my virtual assistant?

    We use your preferred tools—email, phone, video calls, or project management platforms—to stay connected and ensure seamless collaboration.

  • Is virtual operations support secure?

    Absolutely! We prioritize confidentiality and data security, using secure communication methods and respecting your privacy.